Contact

«BACK TO CAREERS

Systems Administrator — Carter Lake, IA

Yesmail is an e-mail marketing solutions provider which has the experience and capabilities to create, build and implement e-mail campaigns that directly support client objectives, whether they are revenue generation, brand awareness or community building. With proven success in the acquisition and cultivation of a customer or prospect base, Yesmail is known for developing and implementing customer-centric e-mail solutions that drive results.

Backed by an unwavering commitment to client success, marketing giants such as Macys, Nintendo, Hewlett-Packard, Home Shopping Network, Hotwire, Nine West, Avon and Warner Bros. have chosen Yesmail to help build revenue streams, consumer confidence, long-term trust and loyalty.

Yesmail has principal offices in San Francisco, Portland, New York, Chicago, Omaha, Toronto and London.

Yesmail is an infoUSA company and is part of the Donnelley Marketing Group, which includes sister companies Donnelley Marketing, Walter Karl, Catalog Vision, and OneSource. infoUSA has been profitable for over 30 years.

The primary purpose of this position is to provide primary network and systems engineering support for all of Yesmail's technology services, including Yesmail Enterprise, Yesmail Express, Yesmail Professional, hosted micro-sites, and the YesConnect platform. The primary responsibility of this position includes monitoring and maintaining the previously itemized systems, the networks they use, and the systems that monitor those systems and networks. This individual will work closely with infoUSA's Yesmail Technical Account Manager and the rest of the infoUSA datacenter team to maximize system and network uptime.

The Yesmail Systems Administrator is responsible for quality technical support for the systems and networks Yesmail infrastructure located in the Carter Lake Data Center (CLCD).

The job needs to be integrated or coordinated with a certain number of other activities, predominantly within Yesmail. This position's sphere of influence includes an immediate influencing of peers as well as providing day-to-day coordination of various activities across all Yesmail sites, i.e. Carter Lake/Fortix/Toronto with an additional possible site in the future. The primary day-to-day support site will be Carter Lake.

The Data Centers have Yesmail Sysadmins assigned. As an element of the strategic support to CLDC, the on-site Sysadmins, in conjunction with the Technical Account Manager, actively participate in meetings supporting various CLDC projects, providing planning and implementation assistance.

Responsibilities include:

  • Deep, precise systems and network monitoring resulting in regular trend analysis reports (to be provided to Yesmail VP of Operations and infoUSA Operations managers)
  • Pre-site inspections for new hardware
  • Installation of new hardware and software
  • On-site diagnosis and repair of system and network failures.

As a resident on-site, on-call Yesmail technical representative, the Yesmail Systems Administrator will be responsible for maintaining an excellent on-going relationship with the infoUSA CLDC team. This includes but not limited to the system administrators, database administrators, operations and technical managers. Other responsibilities include scheduling and performing preventative maintenance calls with vendors, quarterly maintenance performance reviews, delivery of timely on-site service for both Yesmail hardware and software, installation services, add-ons, and audits. The assigned Sysadmins for CLDC are available to respond to service requests during assigned shifts, and off-shift via cell phone. If additional resources are needed on-site, Yesmail will draw from other locations worldwide. Additional field personnel are available 24 hours a day, 365 days a year.

Responsibilities

  • Provide backend support for Yesmail production and network systems at the Carter Lake Data Center Site
  • Act as a technical liaison between Yesmail support teams and Carter Lake Operations
  • Use all monitoring systems available with a view to providing better visibility of the network as a whole
  • Maintain documentation, status reports and escalations as needed on a day-to-day basis for use by Yesmail Operations, Technical Support, Management as well as Carter Lake Support Staff
  • Configuration management
  • Part management (both on-site and ensuring proper sparing levels at depots)
  • Yesmail / CLDC liaison and advocate
  • Ensure proper call handling and escalation. Put call handling process in place and educate customer and Technical Support
  • Plan resolution of product problems affecting customer and present to customer (act in best interest of Yesmail and CLDC)
  • Occasional ad hoc meetings to review support issues
  • "Brown bag" sessions to disseminate this Yesmail future plans and other information to CLDC management and employees
  • Proactive maintenance planning
  • Hardware installation, configuration changes via CLDC and Yesmail documents
  • Software installations, upgrades (O.S. level) via CLDC and Yesmail Document (as required)
  • Ensure project plans are complete, realistic and provide easy back-out
  • Review Resource Gantt Chart and ensure proper resources are assigned
  • Attend weekly meetings
  • Interface with Yesmail Technical Support
  • Interface with CLDC
  • Advanced-Intermediate System Administration skills required
  • Interface with Technical Support
  • Help provide insight on system performance
  • Act as resource to answer product questions
  • Help solve day-to-day system administrative problems
  • Help support Yesmail Enterprise application cluster environment (C6-C10, and associated specialized servers and services, e.g. mailgens, OBMs, etc.)

Experience

  • 3+ years related experience with extensive experience dealing with and resolving customer troubles in a Data Center/NOC environment
  • A minimum of 1-2 years experience in a NOC department of a large Data Center organization is desirable although a smaller organization would also be considered
  • A good level of Internet knowledge, supporting subsystems coupled with the ability to use various monitoring tools such as spectrum analyses, etc. to debug network anomalies
  • Demonstrated excellent working knowledge of TCP/IP and analytical skills in troubleshooting of TCP/IP networks
  • A good working knowledge of all Microsoft Office Suite, Windows PCs, Linux, JBoss, Apache, Tomcat, Microsoft Windows Advanced Server, Cisco 5.x series PIX firewalls and Checkpoint firewalls
  • Demonstrated excellent deeply technical working knowledge of how email is delivered onto the Internet, as well as the same for Domain Name Service (DNS) operations and problems associated with each
  • Prior familiarity with filing trouble tickets in a structured, process-driven production environment, using a ticketing system
  • Demonstrated familiarity with UNIX/LINUX commands and operations
  • Flexible work schedule, allowing for off-hours troubleshooting and problem resolution of emerging issues until resolution
  • System Management and network troubleshooting desired
  • Basic programming skills with languages such as Java, Perl, C, C++, etc. desired

Education

  • Linux certification (Red Hat, LPI, Novell) preferred
  • Cisco certification preferred.
  • Prefer a 4-Year Degree in Computer Science or related discipline or Technical School Certificate such as ECPI, with advanced experience.


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment.

E-mail Inquiries